Taya Nicholls
About Taya Nicholls
Taya Nicholls is the Team Manager of Mortgage Consultants at Nationwide Building Society, where she has worked since 2014. She leads a team to ensure compliance with regulatory standards and delivers fair customer outcomes, drawing on over a decade of experience in risk management within the mortgage industry.
Work at Nationwide Building Society
Taya Nicholls has been employed at Nationwide Building Society since 2014, serving as the Team Manager for Mortgage Consultants. In this role, she oversees a team of mortgage and protection consultants, ensuring that their advice aligns with regulatory standards and Nationwide's policies. Her responsibilities include managing team performance to achieve fair customer outcomes and delivering exceptional service. Taya collaborates with Deputy Regional Directors to manage resource capacity effectively, maintaining high levels of customer service.
Education and Expertise
Taya Nicholls possesses over a decade of experience in risk management within the regulated mortgage industry. Her expertise encompasses compliance with regulatory requirements and the provision of sound advice in mortgage consulting. This extensive background equips her with the knowledge necessary to lead her team effectively and ensure adherence to industry standards.
Background
Taya Nicholls has built her career in the mortgage industry, focusing on risk management and team leadership. Since joining Nationwide Building Society in 2014, she has developed her skills in managing teams and ensuring compliance with regulatory frameworks. Her role involves conducting recruitment interviews and facilitating a positive onboarding experience for new team members.
Achievements
In her position at Nationwide Building Society, Taya Nicholls has successfully led a team of mortgage consultants, ensuring that their advice results in fair customer outcomes. She has played a key role in maintaining high service levels by managing resource capacity in collaboration with Deputy Regional Directors. Her commitment to regulatory compliance and team performance has contributed to the overall success of her department.