Taylor Cook
About Taylor Cook
Taylor Cook is a Content Strategist at Nationwide Building Society, where they have worked since 2021. With a background in customer service and complaints management, Cook is also involved in various initiatives supporting young people and diversity within the organization.
Work at Nationwide Building Society
Taylor Cook has held multiple roles at Nationwide Building Society since joining the organization. Starting as a Customer Service Representative from 2016 to 2017, Taylor transitioned to various positions including Digital Service Consultant, Complaints Manager, and Risk Partnering Consultant. In 2021, Taylor took on the role of Content Strategist, contributing to the company's content development efforts. Taylor's experience spans over six years within the organization, demonstrating a commitment to customer service and operational excellence.
Education and Expertise
Taylor Cook completed studies at Dorcan Academy, achieving GCSE qualifications from 2010 to 2015. In 2021, Taylor furthered education by obtaining a Certificate of Achievement in Digital Marketing from Accenture. Additionally, Taylor earned a Bronze Award from the iDEA Inspiring Digital Enterprise Award program, accumulating 259 points. This educational background supports Taylor's expertise in content strategy and digital marketing.
Background
Before joining Nationwide Building Society, Taylor Cook worked at McDonald's as a Crew Member for three months in 2015 and at Argos as a Customer Service Assistant for one year. These early roles provided foundational customer service skills that Taylor later applied in various positions at Nationwide. Taylor's career reflects a steady progression in responsibilities and expertise within the financial services sector.
Achievements
Taylor Cook has been actively involved in initiatives that support community engagement and diversity at Nationwide Building Society. Taylor leads the LGBTQ+ Network and participates in the Disability and Race Together initiative. Additionally, Taylor is part of the Management Committee for EOTAS in Swindon, focusing on supporting young people with Special Educational Needs. Taylor was also selected for the 'Explore Your Potential' Talent Development Programme, highlighting a commitment to professional growth and development.