Tessa Baptist
About Tessa Baptist
Tessa Baptist is a Senior Mortgage Risk Underwriter at Nationwide Building Society, where she has worked since 2011. She specializes in managing risk, building relationships, and mentoring colleagues, and has been recognized as a finalist for Employee of the Year for her customer-focused approach.
Work at Nationwide Building Society
Tessa Baptist has been employed at Nationwide Building Society since 2011, serving as a Senior Mortgage Risk Underwriter. In this role, she assesses and manages risk in accordance with corporate appetite, responsible lending, Treating Customers Fairly (TCF), and Know Your Customer (KYC) principles. Her responsibilities include advising on mortgage applications that fall outside of policy and conducting root cause analysis to identify potential risk areas and process issues. Tessa also builds and manages relationships with Business Development Managers (BDMs), intermediaries, and internal mortgage advisers.
Education and Expertise
Tessa Baptist studied at the Chartered Insurance Institute (CII) and achieved the Financial Planning Certificate (FPC) and the Certificate in Mortgage Advice and Practice (CeMAP). She has also completed 10 'O' Levels with grades A-C, including Mathematics and English. Her educational background supports her expertise in mortgage risk underwriting and customer-focused behaviors.
Achievements
Tessa was recognized as a finalist for Employee of the Year, highlighting her exemplary customer-focused behaviors and her ability to align risk appetite across all channels. This recognition reflects her commitment to her role and the impact she has made within her organization.
Training and Mentorship
In her role, Tessa Baptist designs and delivers training programs aimed at enhancing the skills and knowledge of her colleagues. She also mentors team members, contributing to their professional development and ensuring a knowledgeable workforce in mortgage risk underwriting.