Thomas Blanchett Dip Fa, Assoc Cipd
About Thomas Blanchett Dip Fa, Assoc Cipd
Thomas Blanchett is a Branch Manager at Nationwide Building Society in Sutton, Surrey, with over 13 years of experience in the role. He holds a DipFA Level 4 and a CIPD Level 3 certification, and has a background in training and development, as well as customer service improvement strategies.
Work at Nationwide Building Society
Thomas Blanchett has served as Branch Manager at Nationwide Building Society since 2011. His role involves overseeing branch operations in Sutton, Surrey, England, where he has worked for 13 years. In this position, he is responsible for managing staff, ensuring customer satisfaction, and implementing strategic initiatives to improve service delivery.
Education and Expertise
Thomas studied at The London Institute of Banking & Finance, where he completed the Diploma for Financial Advisors, achieving DipFA Level 4 from 2018 to 2019. He also holds a CIPD Level 3 Certificate in Learning and Development Practice, which he obtained from Selhurst Consulting in 2012. Additionally, he studied Business Studies at the University of Sussex, earning an HNC from 2002 to 2004.
Background
Before joining Nationwide Building Society, Thomas worked at Lloyds TSB as a Commercial Relationship Manager from 2007 to 2011. His responsibilities included managing client relationships across Dorking, Crawley, and Horsham. He has a foundational education from Stanley Park High School.
Achievements
Thomas has developed training and implementation strategies for the Surrey and Sussex Task Force to address customer service feedback gaps. He designed and presented a one-day Customer Account Manager workshop. He has also completed the METT Original - Micro Expression Training to enhance interpersonal communication skills and is certified as a Master Practitioner in Hypnosis and Time Line Therapy®.
Team Engagement Initiatives
In his role, Thomas leads staff morale and viewpoint surveys to enhance team engagement. He organizes various internal events, including management meetings, visioning evenings, and recruitment evenings, to foster a collaborative work environment.