Thomas Hill
About Thomas Hill
Thomas Hill serves as the Operations Team Manager at Nationwide Building Society, where he has worked since 2019. He manages team conduct and supports members facing financial difficulties within the Collections & Recoveries department.
Work at Nationwide Building Society
Thomas Hill has been employed at Nationwide Building Society since 2016. He initially served as a Specialist Collector & Negotiator for two years before transitioning to a Complaints Handler role in 2018. After one year in that position, he became the Operations Team Manager in 2019. In this role, he oversees team members' conduct, capability, and absence in accordance with Nationwide's HR policies. He works within the Collections & Recoveries department, focusing on supporting members who are experiencing financial hardship.
Education and Expertise
Thomas Hill graduated from Nationwide's 'Stand Out Leadership Development Programme' in November 2019, enhancing his leadership skills within the organization. Prior to joining Nationwide, he achieved A Levels in Japanese, Government & Politics, and Philosophy & Ethics. His educational background, combined with his professional experience, equips him with a diverse skill set relevant to his current managerial role.
Background
Thomas Hill attended Campion Secondary Language College from 2002 to 2016, where he completed his secondary education. His early education laid the foundation for his subsequent academic achievements, including his A Levels. His career at Nationwide Building Society began shortly after his studies, allowing him to apply his knowledge in a practical setting.
Achievements
Throughout his tenure at Nationwide Building Society, Thomas Hill has demonstrated a commitment to professional development and team management. His successful completion of the 'Stand Out Leadership Development Programme' reflects his dedication to enhancing his leadership capabilities. Additionally, his experience managing both contact centre environments and smaller non-telephony teams showcases his versatility in handling various operational challenges.