Thomas Russell
About Thomas Russell
Thomas Russell is a Senior Collector and Negotiator at Nationwide Building Society, where he has worked since 2020. He has a diverse background in customer service and complaints handling, with previous roles in various sectors including retail and hospitality.
Work at Nationwide Building Society
Thomas Russell has been employed at Nationwide Building Society as a Senior Collector and Negotiator since 2020. In this role, he is responsible for managing collections and negotiations, ensuring compliance with financial regulations. His position requires a thorough understanding of customer needs and effective communication skills to achieve favorable outcomes for both the organization and its members.
Previous Employment Experience
Before joining Nationwide Building Society, Thomas Russell held various positions in the retail and hospitality sectors. He worked as a Kitchen Assistant at Pizza Hut for three months in 2010 and served as a Sales Advisor at Republic (Retail) Ltd for three months in 2009. Additionally, he worked as a Chef de Partie at Marston's PLC from 2011 to 2014 and at Mitchells & Butlers PLC for six months in 2010. He also gained leadership experience as a Team Leader at 3DM Legal Ltd from 2017 to 2019.
Education and Expertise
Thomas Russell studied at Roade School Sports College, where he achieved GCSE qualifications from 2007 to 2009. He furthered his education at Northampton College, focusing on Fashion/Apparel Design from 2009 to 2010. His educational background, combined with his professional experience, has equipped him with skills relevant to customer service and negotiation in the financial sector.
Skills in Complaints Handling
Thomas Russell has experience in handling complaints, focusing on projects that support members and ensure fair outcomes. His role requires him to navigate complex situations and provide solutions that align with organizational policies and member needs. This skill set is crucial in his current position at Nationwide Building Society.
Commitment to Professional Development
Thomas Russell engages in regular personal development to stay informed about FCA regulations and best practices in banking. This commitment to continuous learning enhances his ability to perform effectively in his role and ensures that he remains compliant with industry standards.