Tom Hill
About Tom Hill
Tom Hill is a Senior Business Intelligence Analyst at Nationwide Building Society, where he has worked since 2015. He has over a decade of experience with the organization, having held various roles including customer administrator, operational quality analyst, and complaint handler.
Work at Nationwide Building Society
Tom Hill has held multiple positions at Nationwide Building Society since 2008. He began his career there as a Customer Administrator, serving from 2008 to 2011 for three years. After this role, he worked as a Complaint Handler from 2011 to 2014, where he gained experience in managing customer issues. He then transitioned to the role of Operational Quality Analyst from 2014 to 2015 for ten months. Since 2015, he has been employed as a Senior Business Intelligence Analyst, contributing to the organization's data analysis and decision-making processes for nine years.
Education and Expertise
Tom Hill attended St. John's School, where he completed his studies from 1999 to 2004 and again from 2004 to 2006. This educational background provided him with foundational knowledge and skills that he has applied in his professional roles at Nationwide Building Society. His expertise lies in business intelligence and operational analysis, which he has developed through his various positions within the organization.
Background
Tom Hill's professional journey began at Nationwide Building Society, where he has spent over a decade. His roles have evolved from customer-facing positions to analytical roles, reflecting a growth in his career. His experience spans customer administration, complaint handling, operational quality analysis, and business intelligence, showcasing a diverse skill set within the financial services sector.
Career Progression
Tom Hill's career at Nationwide Building Society illustrates a clear progression in responsibilities and expertise. Starting as a Customer Administrator, he moved to roles that required more analytical skills, such as Complaint Handler and Operational Quality Analyst. His current position as Senior Business Intelligence Analyst highlights his advancement in the organization and his ability to leverage data for business insights.