Tom James
About Tom James
Tom James is a Business Change Delivery Manager at Nationwide Building Society, where he has worked since 2019. He has a background in strategic change management and performance leadership, with experience in delivering complex projects and managing IT deliveries across various methodologies.
Work at Nationwide Building Society
Tom James has been employed at Nationwide Building Society since 2019 as a Business Change Delivery Manager. In this role, he oversees the implementation of business changes and ensures effective delivery across various projects. Prior to this position, he served as a Strategic Change Manager from 2018 to 2019, where he focused on strategic initiatives. He also held the position of PMO from 2015 to 2016 and worked as a Distribution Change Consultant from 2016 to 2019. His tenure at Nationwide spans multiple roles, demonstrating his adaptability and expertise in managing change within the organization.
Previous Experience at UK Shared Business Services Ltd
Before his time at Nationwide Building Society, Tom James worked at UK Shared Business Services Ltd (UK SBS). He served as a Performance Leader from 2013 to 2015, where he was responsible for enhancing performance metrics and operational efficiency. Additionally, he worked in Grants Operations from 2012 to 2013. His experience at UK SBS contributed to his understanding of performance management and operational processes.
Education and Expertise
Tom James studied at Swansea University, where he earned a Bachelor of Science (BSc) degree in Criminology from 2007 to 2010. He also attended Wootton Bassett School and Wootton Bassett Sixth Form, completing his education from 1999 to 2006. In addition to his academic background, he is certified as a SAFe 5 Agilist, indicating his proficiency in scaling agile practices across organizations. His expertise includes managing cross-channel IT deliveries, account migration, and system enhancements using both waterfall and scrum methodologies.
Achievements in Business Change Management
In his current role as Business Change Delivery Manager at Nationwide Building Society, Tom James led the end-to-end delivery of Brexit-related changes and business account closures. This initiative required coordination across various business areas, including Operational, Retail, Call Centre, and Regulatory sectors. His leadership in these projects demonstrates his ability to manage complex changes and ensure smooth transitions within the organization.