Toni Fagbure
About Toni Fagbure
Toni Fagbure is a Product Manager for Current Accounts and Cards at Nationwide Building Society, a position held since 2021. With a background in customer experience and project management, Fagbure has also earned degrees in Digital Media Design and Business Management.
Work at Nationwide Building Society
Toni Fagbure currently serves as a Product Manager for Current Accounts and Cards at Nationwide Building Society, a position held since 2021. In this role, Fagbure is responsible for managing product development and strategy related to current accounts and card services. Prior to this role, Fagbure worked as a Scrum Master in two different capacities at Nationwide Building Society. The first was in the Cloud division for six months in 2021, and the second was in the Payments division from 2020 to 2021 for seven months. This experience has contributed to Fagbure's expertise in agile methodologies and product management.
Education and Expertise
Toni Fagbure holds a Bachelor's Degree in Digital Media Design from Bournemouth University, where studies were completed from 2012 to 2015. Fagbure furthered education by obtaining a Master's degree in Business Management and Finance from BPP University, completing this program in 2018. This educational background provides a foundation in both technical design and business management, equipping Fagbure with a diverse skill set applicable to product management and customer experience roles.
Background
Before joining Nationwide Building Society, Toni Fagbure worked at William Hill PLC as a Customer Experience Manager from 2016 to 2020. In this role, Fagbure focused on enhancing customer interactions and improving service delivery. The combination of experience in customer experience management and product management roles has shaped Fagbure's approach to developing user-centric financial products.
Professional Experience
Toni Fagbure's professional journey includes significant roles that demonstrate expertise in product management and customer experience. Fagbure's tenure at William Hill PLC as a Customer Experience Manager spanned four years, where the focus was on optimizing customer satisfaction. The transition to Nationwide Building Society involved roles as a Scrum Master, which emphasized agile project management and collaboration within teams, further enhancing Fagbure's skill set in the financial services sector.