Toni Wilbourne
About Toni Wilbourne
Toni Wilbourne serves as the Performance & Agility Manager at Nationwide Building Society, bringing extensive experience in Retail Financial Services since 1994. With a diverse career that includes roles in training, compliance, and operations, Wilbourne excels in agile project delivery and team coaching.
Work at Nationwide Building Society
Toni Wilbourne currently serves as the Performance & Agility Manager at Nationwide Building Society, a position held since 2020. Prior to this role, Toni worked for seven years as the Training Portfolio Manager from 2013 to 2020. Additionally, Toni has experience as a Regulated Sales & Service Trainer at Nationwide from 2010 to 2013. Throughout these roles, Toni has contributed to the development of training programs and performance management strategies within the organization.
Education and Expertise
Toni Wilbourne studied at The University of Northampton, where a BA(Hons) in Combined Studies was achieved from 1990 to 1993. Toni also attended Wath Comp for earlier education. With extensive experience in Retail Financial Services since 1994, Toni has developed expertise in agile project delivery, particularly in Scrum and Kanban methodologies. This educational background supports a career characterized by a focus on performance management and team coaching.
Background in Financial Services
Toni Wilbourne has a diverse career in financial services, having held various roles including Head of Training & Competence, Head of Compliance, and Operations Director. This breadth of experience spans both corporate and independent sectors, providing a comprehensive understanding of the industry. Toni's career reflects a commitment to balancing business needs with customer outcomes, demonstrating a focus on positive results.
Project Management Skills
Toni Wilbourne is skilled in managing multiple projects concurrently while adhering to tight deadlines and budgets. This ability is crucial in the fast-paced environment of financial services. Toni's experience includes coaching high-performing teams and driving change initiatives that yield positive results, showcasing a strong capacity for leadership and project management.