Tracey Hoefnagels
About Tracey Hoefnagels
Tracey Hoefnagels is an Essential Training Developer at Nationwide Building Society, where she has worked since 2014. She specializes in creating process guides and training materials to support new starters and team managers in Swindon, United Kingdom.
Work at Nationwide Building Society
Tracey Hoefnagels has been employed at Nationwide Building Society since 2014, serving as an Essential Training Developer. In this role, she is based in Swindon, United Kingdom, and has accumulated ten years of experience within the organization. Her responsibilities include developing process guides aimed at assisting new starters and individuals seeking to enhance their skills through cross-training.
Training Development and Engagement
In her capacity as Essential Training Developer, Tracey engages with multiple teams across Customer Services and Operations. This collaboration is essential for ensuring consistency in training practices throughout the organization. Her work supports the development of effective training materials that align with the needs of various departments.
Process Guides and Competency Support
Tracey has designed a Team Manager Route to Competency guide, which serves to support new team managers in their roles. This guide is part of her broader efforts to create comprehensive training resources that facilitate skill development and provide clear pathways for career advancement within the organization.