Tracy Wright
About Tracy Wright
Tracy Wright is a Member Relationship Director at Nationwide Building Society, where she has worked since 2020. She has extensive experience in the banking sector, having held various roles at the Royal Bank of Scotland over a span of more than a decade.
Work at Nationwide Building Society
Tracy Wright has been employed at Nationwide Building Society since 2019. She currently holds the position of Member Relationship Director, a role she has occupied since 2020. In this capacity, she operates within the North West region, specifically focusing on enhancing member relationships and ensuring high levels of customer satisfaction. Prior to this role, she served as Local Director in the Merseyside District for five years, contributing to the organization's strategic goals and operational excellence.
Previous Experience at Royal Bank of Scotland
Tracy Wright has extensive experience with Royal Bank of Scotland, where she held various positions from 2000 to 2015. Her roles included Customer Service Officer, Branch Manager, Senior Bank Manager, Area Manager Branch, Area Sales Manager, and Area Director. During her tenure, she managed teams and led initiatives aimed at improving customer service and operational performance. Her experience spans multiple locations, including Bolton and Manchester, where she developed her leadership and management skills.
Education and Expertise
Tracy Wright completed her secondary education at Rose Bridge High School from 1990 to 1998. She furthered her education at Wigan & Leigh College, where she achieved a Higher National Diploma (HND) in Business and Finance. This educational background has equipped her with the knowledge and skills necessary for her roles in the financial sector, particularly in leadership and customer relationship management.
Leadership and Team Development
Tracy Wright possesses strong leadership skills, with a focus on coaching and developing her team members. She has a proven track record of delivering results and enhancing performance measures within her teams. Tracy creates an environment that fosters high levels of competence and encourages her team to perform at their best. Her ability to lead large teams through periods of change in the financial industry highlights her adaptability and commitment to team success.