Trevor Tsang
About Trevor Tsang
Trevor Tsang is a Technical Specialist at Nationwide Building Society, where he manages incidents and requests using ITIL best practices. He has over a decade of experience in the organization, having previously worked as a Computer Operator and holds a BSc in Internet Computing from the University of Lincoln.
Work at Nationwide Building Society
Trevor Tsang has been employed at Nationwide Building Society since 2014, where he serves as a Technical Specialist. In this role, he manages incidents, changes, and requests on a 24x7 basis, adhering to ITIL best practices. His responsibilities include administering a diverse range of systems and infrastructure, conducting root cause and trend analysis of level 1 incidents, and supporting scheduled maintenance programs. He maintains strong relationships with senior management and leaders to support major incidents and ensure service delivery.
Previous Experience at Nationwide Building Society
Before his current role, Trevor Tsang worked at Nationwide Building Society as a Computer Operator from 2010 to 2014. During this four-year period, he developed foundational skills in incident management and system operations, which contributed to his promotion to Technical Specialist. His earlier experience laid the groundwork for his current responsibilities and expertise in managing technical incidents.
Education and Expertise
Trevor Tsang studied at the University of Lincoln from 2006 to 2009, where he earned a Bachelor of Science degree in Internet Computing. This educational background provided him with a solid foundation in technical principles, which he applies in his current role. His expertise includes liaising with multi-disciplined teams and providing advice based on up-to-date technical, business, and industry knowledge.
Knowledge Sharing and Communication
In his role, Trevor Tsang communicates with support colleagues to share knowledge through informative articles focused on incident management. He maintains knowledge documents to share best practices, contributing to the overall efficiency of the incident management process. His commitment to knowledge sharing enhances team collaboration and improves service delivery.
Promotions and Career Development
Trevor Tsang was promoted to the role of Technical Specialist within the Enterprise Command Centre due to his performance in earlier positions. This promotion reflects his ability to manage complex incidents and his dedication to maintaining high standards in service delivery. His career development at Nationwide Building Society demonstrates his commitment to professional growth and expertise in technical operations.