Victoria Cook
About Victoria Cook
Victoria Cook is a Mortgage Representative with extensive experience in customer service and a background in finance. She studied at Dalhousie University and has worked in various roles within the financial sector, currently serving at Nationwide Building Society in the UK.
Work at Nationwide Building Society
Victoria Cook has been employed at Nationwide Building Society as a Mortgage Representative since 2019. She works in Northampton, United Kingdom, where she applies her expertise in mortgage services. Her role involves assisting clients with mortgage inquiries and providing guidance on mortgage options. Victoria's focus on customer service ensures that she meets the needs of her clients effectively.
Previous Experience at Innovation Credit Union
Prior to her current role, Victoria Cook worked at Innovation Credit Union as a Rural Member Adviser and Inncontact Center Representative from 2017 to 2019. During her tenure, she served clients in Cabri and Lancer, Saskatchewan, Canada. Her responsibilities included providing customer support and addressing member inquiries, which helped her develop strong customer service skills.
Education and Expertise
Victoria Cook studied at Dalhousie University, where she earned certificates in Finance and Financial Management Services, as well as Banking, Corporate, Finance, and Securities Law, from 2018 to 2019. She also holds a Cordwainers College Diploma in Saddlery, which she obtained from Cordwainers London between 1998 and 2000. This diverse educational background contributes to her understanding of financial services.
Background and Relocation
Victoria Cook returned to her hometown of Bedford after living in rural Saskatchewan, Canada, for five years. Her experiences in different regions have shaped her approach to customer service and her understanding of diverse client needs. She describes herself as easy-going but takes responsibility for her tasks with a focused approach.