Victoria Hamilton
About Victoria Hamilton
Victoria Hamilton serves as the Director of Member Contact at Nationwide Building Society, a position she has held since 2023. With extensive experience in customer service and operational excellence across various leading organizations, she has developed a strong track record in managing complex stakeholder relationships and driving performance improvements.
Work at Nationwide Building Society
Victoria Hamilton serves as the Director of Member Contact at Nationwide Building Society. She has held this position since 2023, contributing to the organization's focus on enhancing member engagement and service delivery in the United Kingdom.
Previous Experience in Financial Services
Victoria Hamilton has extensive experience in the financial services sector. She worked at HSBC as Contact Centre Director from 2016 to 2018, and later served as Head of Operational Excellence at HSBC in 2019. Her roles included managing operational strategies and improving customer service delivery.
Experience in Telecommunications
Victoria Hamilton has held various positions in the telecommunications industry, primarily at O2 UK. Her roles included Business Manager to Customer Service Director, Head of Change Delivery, and Process Improvement Specialist. She also worked at EE as Head of Operational Excellence for T-Mobile, focusing on operational efficiency.
Education and Professional Development
Victoria Hamilton studied at the University of Strathclyde, earning a BA (Hons) in International Business & Languages, majoring in Economics and French. She also attended Burgundy School of Business, where she achieved a BA (Hons) in International Business. Additionally, she completed the HSBC Outstanding Leader Programme in 2017.
Expertise in Operational Excellence
Victoria Hamilton has a strong background in operational excellence and change management. She has worked in various roles that required navigating complex stakeholder relationships and driving performance improvements in large organizations, including Accenture and Deloitte.