Will Marsden
About Will Marsden
Will Marsden serves as the Yorkshire Complaints Manager at Nationwide Building Society, a position he has held since 2008. He earned a Bachelor of Arts degree from the University of Bradford and previously studied at Outwood Grange College.
Work at Nationwide Building Society
Will Marsden has served as the Yorkshire Complaints Manager at Nationwide Building Society since 2008. In this role, he is responsible for managing customer complaints and ensuring that issues are addressed effectively. His tenure at the organization spans 16 years, reflecting his commitment to customer service and operational excellence within the financial sector.
Education and Expertise
Will Marsden completed his Bachelor of Arts degree at the University of Bradford from 2004 to 2007. Prior to that, he studied at Outwood Grange College, where he achieved a Bachelor of Arts degree from 1997 to 2004. His educational background provides him with a solid foundation in communication and problem-solving skills, essential for his role in complaints management.
Background
Will Marsden has a background in customer service and complaints resolution, which he has developed over his years of experience at Nationwide Building Society. His educational journey included significant time at two institutions, equipping him with the necessary skills to handle complex customer issues effectively.
Professional Experience
With over 16 years of experience in his current role, Will Marsden has developed a deep understanding of customer needs and the importance of effective complaint resolution. His long-standing position at Nationwide Building Society highlights his expertise in managing customer relations and improving service delivery.