Zoe M.
About Zoe M.
Zoe M. is a Specialist Analyst currently employed at Nationwide Building Society, where she has worked since 2020. She has a diverse background in customer service and analysis, with previous roles at Marks and Spencer and PGL Travel, among others.
Work at Nationwide Building Society
Zoe M. has held multiple roles at Nationwide Building Society. She began her tenure as a Contact Center Consultant from 2017 to 2018 in Swindon, United Kingdom. Following this, she served as a Contact Center Senior Consultant for six months in 2018. Zoe transitioned to the role of Real Time Analyst from 2018 to 2020, where she focused on optimizing operational efficiency. Since 2020, she has been working as a Specialist Analyst, contributing to various analytical projects and initiatives within the organization.
Previous Experience in Customer Service
Before her time at Nationwide Building Society, Zoe M. worked at Marks and Spencer as a Customer Service Assistant from 2011 to 2016 in Oxford, United Kingdom. This five-year experience allowed her to develop strong customer service skills and a deep understanding of client needs. Additionally, she worked at PGL Travel as an Activity Instructor and Group Leader from 2008 to 2010 in Weymouth, Dorset, where she managed group activities and ensured participant safety.
Background in Activity Instruction
Zoe M. has a background in activity instruction, having worked as an Activity Instructor and Welfare Officer at Kingswood Learning and Leisure Group Ltd for eight months in 2011 in Ashford, Kent. This role involved supervising activities and ensuring the welfare of participants. Her experience in this field contributed to her leadership and organizational skills.
Education and Expertise
Zoe M. studied at Royal Manor Arts College from 2000 to 2005, completing a five-year program. This educational background provided her with foundational skills that she has applied throughout her career in customer service and analysis. Her expertise in analytical roles is further demonstrated by her current position as a Specialist Analyst at Nationwide Building Society.