Zowie Chapman
About Zowie Chapman
Zowie Chapman is a Customer Service Representative at Nationwide Building Society, where she has worked since 2016. Previously, she spent nine years as a Community Banker at Barclays UK, focusing on enhancing the digital banking experience for customers.
Work at Nationwide Building Society
Zowie Chapman has been employed at Nationwide Building Society as a Customer Service Representative since 2016. In this role, she focuses on enhancing the digital banking experience for members. She advocates for the use of digital tools and applications to improve customer service, aiming to eliminate traditional banking barriers such as counters and queues. Her work emphasizes full engagement with members, ensuring that they receive exceptional service through innovative solutions.
Previous Experience at Barclays UK
Before joining Nationwide Building Society, Zowie Chapman worked at Barclays UK as a Community Banker from 2006 to 2015. During her nine years in this position, she was based in London, United Kingdom. Her experience in the banking sector provided her with valuable insights into customer service and community engagement, which she has carried into her current role.
Education Background
Zowie Chapman attended Edenham Secondary School from 1993 to 1997. This four-year educational experience laid the foundation for her career in customer service and banking, equipping her with essential skills for her future roles.
Focus on Digital Banking
Zowie Chapman has a strong focus on enhancing the digital banking experience for members at Nationwide Building Society. She utilizes new digital technology to improve customer service at the branch level. Her efforts aim to create a more efficient banking environment that prioritizes member engagement and satisfaction.
Passion for Development and Opportunities
Zowie Chapman brings a passion for development to her role at Nationwide Building Society. She is dedicated to creating exciting opportunities for both members and colleagues, fostering an environment that encourages growth and innovation within the organization.