Annette Stronz
About Annette Stronz
Annette Stronz is the Manager of Technical Support at Navigate360, where she has worked since 2022. She has a proven history of improving customer satisfaction and providing leadership in resolving complex issues.
Work at Navigate360
Annette Stronz has been serving as the Manager of Technical Support at Navigate360 since 2022. In this role, she focuses on enhancing customer satisfaction through effective client services and relationship management. Stronz acts as a key escalation point for both clients and internal departments, ensuring that complex issues are resolved efficiently. Her responsibilities include delivering updates and status reports to senior leadership and internal stakeholders, which aids in informed decision-making.
Previous Experience at CDK Global
Prior to her current role, Annette Stronz worked at CDK Global for 29 years, holding the position of Client Services Manager. In this capacity, she was responsible for managing client relationships and ensuring high levels of customer satisfaction. Her long tenure at CDK Global provided her with extensive experience in client services and support, contributing to her strong track record in the field.
Experience at DebtPayPro
Annette Stronz also held the position of Technical Support Manager at DebtPayPro for 11 months, from 2021 to 2022. In this role, she focused on providing technical support and solutions to clients, further enhancing her expertise in customer service and technical issue resolution.
Education and Expertise
Annette Stronz studied at Northern Illinois University, where she earned a Bachelor of Arts (B.A.) in English from 1986 to 1988. Her educational background has contributed to her strong communication skills, which are essential in her roles in technical support and client services. Additionally, she possesses strong people management skills, emphasizing coaching and developing employees to achieve team success.
Background and Early Education
Annette Stronz completed her high school education at Schaumburg High School from 1979 to 1983. This foundational education set the stage for her further studies and career in client services and technical support.