Isaac Joseph
About Isaac Joseph
Isaac Joseph is an Enterprise Customer Success Manager at Navigate360, where he has worked since 2023. He has a background in customer success and technical writing, with previous roles at Brightfield and Best Buy.
Work at Navigate360
Isaac Joseph has been serving as the Enterprise Customer Success Manager at Navigate360 since 2023. In this role, he focuses on enhancing customer experiences and driving the adoption of products through strategic initiatives. His responsibilities include leveraging user data to support change management efforts and creating in-app user guides to facilitate customer success.
Previous Experience in Customer Success
Prior to his current position, Isaac worked at Brightfield from 2020 to 2022. He held two roles during his tenure: Application Specialist and later as Manager of Customer Enablement and Education. In these positions, he developed technical writing content for Learning Management Systems (LMS) and user knowledge bases, contributing to the overall customer success strategy.
Background in Retail and Client Services
Isaac's career began in retail, where he worked at Best Buy from 2014 to 2018. He progressed from Sales Consultant to Sales Supervisor, gaining valuable experience in customer interaction and sales management. He also worked at Dude Solutions as a Client Advisor and Implementation Specialist from 2017 to 2020, where he focused on client support and implementation processes.
Education and Skills
Isaac studied at Wake Technical Community College, where he developed foundational skills relevant to his career. He possesses strong skills in Salesforce Administration, including custom dashboarding and reporting. Additionally, he is certified in Pendo Essentials, showcasing his expertise in Pendo Administration and Implementation.