Mark Austin
About Mark Austin
Mark Austin is a Technical Support Representative III currently employed at Navigate360, where he has worked since 2021. He has a diverse background in customer service and hospitality, with previous roles at Walt Disney World, Enterprise Holdings, and Stan Hywet Hall & Gardens.
Current Role at Navigate360
Mark Austin currently serves as a Technical Support Representative III at Navigate360, a position he has held since 2021. In this role, he provides advanced technical support and assistance to clients, ensuring that their needs are met efficiently. His experience in this capacity builds on his previous role as a Technical Support Representative II at the same company earlier in 2021.
Previous Experience at Navigate360
Mark Austin worked at Navigate360 from 2019 to 2021 as a Technical Support Representative. During this time, he developed skills in customer service and technical troubleshooting, contributing to the overall support team. His tenure at Navigate360 reflects his commitment to providing quality service in a technical environment.
Education and Qualifications
Mark Austin studied at Kent State University, where he earned a Bachelor of Business Administration (BBA) from 2006 to 2009. Additionally, he achieved an Associate of Arts (AA) degree. His educational background provides a foundation for his roles in customer service and technical support.
Diverse Work History
Mark Austin has a diverse work history that spans various roles and industries. He has held positions such as Hospitality Coordinator at Stan Hywet Hall & Gardens, Campus Representative at Walt Disney World, and Customer Service Manager at OfficeMax. His experience also includes roles in the entertainment and banking sectors, showcasing his adaptability and customer service skills.
Roles at Walt Disney World
During his time at Walt Disney World, Mark Austin held multiple positions, including Monorail Pilot and Vacation Planner. His roles involved guest interaction and service, contributing to the overall guest experience. He worked at Walt Disney World from 2008 to 2012, gaining valuable insights into customer service in a high-demand environment.