Alex Espinoza
About Alex Espinoza
Alex Espinoza is a Senior End User Support Specialist at Navistar Inc, with extensive experience in IT support roles across various companies in the San Antonio, Texas area. He has a strong background in technical support, system performance monitoring, and expertise in software and hardware systems.
Current Role at Navistar
Alex Espinoza serves as a Senior End User Support Specialist at Navistar Inc. since 2022. In this role, he provides comprehensive support for IT systems and applications, ensuring continuous operation and minimal downtime. He interfaces with end-users and technical professionals to communicate complex technical issues clearly and professionally. His responsibilities include monitoring system performance to ensure compliance with Service Level Agreements (SLAs) and customer expectations.
Previous Experience in IT Support
Prior to his current position, Alex Espinoza accumulated extensive experience in IT support roles. He worked as a Senior Desktop Support Analyst at Grainger from 2016 to 2021, and as a Computer Technician at VIA Metropolitan Transit in 2013. His earlier roles include serving as a Desktop Support Specialist at Tesoro and as a Technical Support Specialist at the Texas Department of Family and Protective Services. These positions provided him with a solid foundation in desktop support and technical assistance.
Education and Certifications
Alex Espinoza studied Computer and Information Sciences and Support Services at Computers Made Simple, where he achieved A+ Certified Professional status in 2001. He also attended Theodore Roosevelt for one year from 1988 to 1989. His educational background supports his technical expertise and proficiency in various IT systems.
Technical Skills and Expertise
Alex Espinoza has developed expertise in a wide range of software and hardware systems, including Manufacturing Execution Systems (MES), Enterprise Resource Planning (ERP), Virtual Private Networks (VPN), and Internet Service Provider (ISP) Wide Area Network (WAN) devices. He has a strong interest in emerging technologies, particularly in Virtualization, IT Security, and Networking, which reflects his commitment to staying current in the evolving IT landscape.
Career Timeline
Alex Espinoza's career in IT spans multiple roles and organizations. He began as a Technical Support Specialist at the Texas Department of Family and Protective Services from 2007 to 2008. He then worked at The Center for Health Care Services as a Desktop Support Specialist from 2008 to 2012, followed by a position at Hangar9 Solutions as a Service Desk Support Analyst. His experience also includes roles at Williams as a Tier II IT Field Technician and Bestica Inc. as an Imaging Specialist/Contract Temp in 2014.