Brian Drew
About Brian Drew
Brian Drew serves as the End User Support Manager at Navistar Inc, where he has worked since 2018. With over 20 years of experience in IT operations and customer service, he specializes in supporting C-level executives and managing a team of computer operations analysts.
Current Role at Navistar
Brian Drew serves as the End User Support Manager at Navistar Inc, a position he has held since 2018. In this role, he manages a team of 13 computer operations analysts. His team is responsible for providing IT solutions tailored to the needs of Navistar's C-level executive staff and employees. Drew's responsibilities include overseeing the implementation of technology solutions and ensuring that executive support is delivered effectively.
Previous Experience at Navistar
Before his current role, Brian Drew worked at Navistar Inc as a Senior End User Support Specialist Lead Executive Support from 2015 to 2018. In this position, he focused on providing high-level technical support to executives and played a key role in enhancing the efficiency of IT operations within the organization.
Career at Northrop Grumman Corporation
Brian Drew's tenure at Northrop Grumman Corporation spanned from 2001 to 2015. He began as a Computer Operations Field Analyst and later advanced to the role of Computer Operations Analyst III. Over these 14 years, he developed a strong foundation in IT operations and customer service, working primarily in the Greater Chicago Area.
Experience at IBM
Prior to his roles at Northrop Grumman and Navistar, Brian Drew worked at IBM as a Computer Field Engineer from 1997 to 2000. This three-year experience contributed to his extensive knowledge in IT support and operations, laying the groundwork for his future roles in technology management.
Education and Expertise
Brian Drew earned his Bachelor's degree in Computer Science and Education from Southern Illinois University, Carbondale, where he studied from 1996 to 1999. His educational background complements his over 20 years of experience in IT operations, customer service, and IT reliability. He specializes in supporting C-level executives and Board of Directors meetings, demonstrating expertise in video conferencing and webcasting technologies such as Cisco WebEx, Skype, and Teams.