Fatima Leza
About Fatima Leza
Fatima Leza is a seasoned SMG Project/Program Manager 2 at Navistar Inc, where she has worked since 2011. She has extensive experience in customer service roles at various companies, including GE Money Bank, Teleperformance Mexico, and Chrysler Financial.
Work at Navistar
Fatima Leza has been employed at Navistar Inc. as an SMG Project/Program Manager 2 since 2011. In her role, she is responsible for setting up new combinations of models, markets, and applications for database coding orders. She implements Lean Manufacturing principles to enhance operational efficiency. Additionally, she ensures the integrity and consistency of Navistar's database and systems through quality reviews. Fatima also provides mentorship to engineers regarding system and standard-related inquiries, contributing to the development of best practices within the organization.
Previous Experience
Before joining Navistar, Fatima Leza held several customer service roles. She worked at GE Money Bank from 2005 to 2008 for three years, where she focused on customer service. Prior to that, she was employed at Teleperformance Mexico from 2002 to 2005, also for three years, serving as a Customer Service/Quality Representative/Supervisor in the Monterrey Area. After her time at GE Money Bank, she worked at Chrysler Financial from 2008 to 2010 for two years, continuing her focus on customer service.
Education and Expertise
Fatima Leza studied at Universidad Autónoma de Nuevo León, where she pursued a degree in Ingenieria en Administracion de Sistemas. She attended the university from 2002 to 2004 but did not complete the degree. Her educational background complements her extensive experience in project and program management, particularly in the areas of customer service and operational efficiency.