Jean Pierre Saint Louis
About Jean Pierre Saint Louis
Jean Pierre Saint Louis is a Network Operations Center Technician at Navistar Inc, where he has worked since 2019 in Orlando, Florida. He manages security incidents, handles ticketing systems, and collaborates with security teams to ensure network integrity across multiple continents.
Work at Navistar
Jean Pierre Saint Louis has been employed at Navistar Inc as a Network Operations Center Technician since 2019. In this role, he is responsible for processing 1-5 Security Operations Center offenses related to unauthorized logins on a daily basis. He manages security incidents for employees who travel by utilizing SIEM daily metrics. His responsibilities include handling over 100 tickets in SolarWinds and ServiceNow, ensuring efficient incident management. He also creates change tickets for planned network maintenance to minimize disruption and collaborates with the security team to address potential phishing threats.
Education and Expertise
Jean Pierre Saint Louis studied at the University of Wisconsin-Milwaukee, where he focused on Information Science and Technology. He completed his Bachelor's degree from 2017 to 2019. His educational background provides him with a solid foundation in network operations and security management, which he applies in his current role at Navistar.
Background
Jean Pierre Saint Louis has been working in the field of network operations for several years, with a focus on security and incident management. Based in Orlando, Florida, he monitors and supports a network system that spans multiple continents, including North America, South America, and Africa. His role involves auditing servers in the data center weekly to ensure operational integrity and utilizing Active Directory to manage VPN group memberships.
Technical Skills and Tools
In his position as a Network Operations Center Technician, Jean Pierre Saint Louis employs various technical skills and tools. He maintains a troubleshooting workflow using Microsoft Note to streamline the resolution of network issues. His experience with SolarWinds and ServiceNow allows him to efficiently manage incident tickets. Additionally, he utilizes SIEM metrics for security incident management and collaborates with the security team to mitigate phishing threats.