Jessica Mock
About Jessica Mock
Jessica Mock serves as the Salesforce Business Analyst Lead at Navistar Inc, bringing over a decade of experience in CRM processes and system solutions. She has held various roles in organizations such as Becker Professional Education, Keystone Business Services, and Comcast, and holds multiple Salesforce certifications.
Work at Navistar
Jessica Mock has been employed at Navistar Inc as a Salesforce Business Analyst Lead since 2018. In this role, she focuses on leveraging Salesforce technologies to optimize business processes and improve customer relationship management. Her position is based in Lisle, IL, where she applies her extensive experience in CRM systems to drive efficiency and effectiveness within the organization.
Previous Experience in CRM and Customer Success
Prior to her current role, Jessica Mock held several positions that contributed to her expertise in customer relationship management. She worked at Becker Professional Education as a CRM System Administrator/Analyst II from 2011 to 2014, and later served as a Customer Success Manager at Keystone Business Services from 2014 to 2016. Additionally, she was a Salesforce Administrator at Truckstop.com from 2016 to 2017. These roles provided her with a solid foundation in implementing CRM processes and solutions.
Education and Expertise
Jessica Mock earned her Bachelor of Science degree from DeVry University-Illinois, where she studied from 2006 to 2010. She also holds an Associate in Applied Science from Morton College, obtained between 2004 and 2006. Furthering her education, she completed a Master of Information System Management at Keller Graduate School of Management of DeVry University from 2010 to 2012. Her academic background supports her professional expertise in Salesforce and CRM systems.
Salesforce Certifications and Achievements
Jessica Mock holds three Salesforce certifications, demonstrating her proficiency in Salesforce technologies. She has also achieved the status of Trailhead Ranger, which reflects her high level of engagement and expertise in Salesforce's learning platform. These certifications and recognitions highlight her commitment to continuous learning and professional development in the field of CRM.
Career Background
Jessica Mock has over a decade of experience in the field of customer relationship management and system solutions. Her career began at Comcast, where she worked as Administrative/Customer Service Support from 2000 to 2004. She then transitioned to various roles that enhanced her skills in CRM, including positions at Becker Professional Education as an Inventory and Fulfillment Coordinator from 2007 to 2011. This diverse background has equipped her with the knowledge and skills necessary to excel in her current role.