Jim Moloney
About Jim Moloney
Jim Moloney serves as the Vice President of Commercial Marketing at Navistar Inc, where he has worked since 2023. He has extensive experience in the automotive industry, having held various leadership roles at General Motors and Navistar, focusing on customer experience and marketing strategies.
Current Role at Navistar
Jim Moloney currently serves as Vice President of Commercial Marketing at Navistar Inc. He has held this position since 2023, working in Lisle, Illinois. In this role, he focuses on developing and implementing marketing strategies that align with the company's commercial objectives.
Previous Experience at General Motors
Jim Moloney has extensive experience at General Motors, where he held several key positions. He was the General Director of Marketing for Customer Care & Aftersales from 2005 to 2010 in Grand Blanc, MI. He also served as Global Director of Contact Center Transformation from 2013 to 2017 and as General Director of Customer & Relationship Services from 2010 to 2013, both in the Greater Detroit Area. His roles involved enhancing customer experience and operational efficiency.
Leadership at SOCAP
Jim Moloney chairs the Society of Customer Affairs Professionals (SOCAP), where he demonstrates leadership in customer affairs. His involvement in SOCAP reflects his commitment to advancing customer service standards and practices within the industry.
Educational Background
Jim Moloney holds a Master of Science (MS) in Administration from Central Michigan University. He also earned a Bachelor of Business Administration (B.B.A.) in Marketing from the same institution. Additionally, he completed the Program for Executive Development at IMD from 1999 to 2000, further enhancing his leadership skills.
Expertise in Customer Experience
Jim Moloney possesses expertise in aligning strategic vision with practical execution, particularly in contact center transformation and operations. He has a strong focus on customer experience and digital disciplines, which has been a consistent theme throughout his career.