Joe Lyons
About Joe Lyons
Joe Lyons is a Service Management Lead at Navistar Inc, with a background in Human Computer Interaction from DePaul University. He has extensive experience in IT service management, having worked in various roles at organizations such as CME Group and the Federal Reserve Bank of New York.
Work at Navistar
Currently, Joe Lyons serves as the Service Management Lead at Navistar Inc, a position he has held since 2018. In this role, he is responsible for overseeing service management processes and ensuring alignment with business initiatives. His expertise in implementing systems and applications contributes to the company's operational efficiency. Lyons actively participates in all phases of the systems development life cycle, from project scoping to implementation, demonstrating a comprehensive understanding of service management.
Education and Expertise
Joe Lyons studied Human Computer Interaction at DePaul University from 2001 to 2003. He also attended the University of Illinois Urbana-Champaign from 1985 to 1990. Lyons holds ITIL V3 Certification and a Six Sigma Green Belt, which signify his proficiency in IT service management and process improvement. His educational background and certifications support his role in implementing processes and systems that align with business objectives.
Background in Service Management
Before joining Navistar, Joe Lyons accumulated extensive experience in service management and IT roles. He worked at CME Group as a Service Management Systems Engineer from 2007 to 2013. Prior to that, he held positions at the Federal Reserve Bank of New York and the Chicago Board of Trade, where he served in various capacities, including Change Management Coordinator and Senior Operations Specialist. This diverse background has equipped him with skills in desktop support, project management, and troubleshooting.
Achievements in Leadership and Training
Joe Lyons demonstrates leadership capabilities through his role as a trainer, mentor, and coach. He actively shares his knowledge with colleagues, fostering a collaborative work environment. His strong interpersonal and communication skills enable him to facilitate effective change across functional lines. Lyons specializes in change control, problem resolution, and process improvement, contributing to the overall success of the teams he leads.