John Bala
About John Bala
John Bala serves as the Regional Warranty Manager at Navistar Inc, where he has worked since 2009. He specializes in warranty claims processing and training initiatives, while also facilitating communication with French-speaking dealership personnel.
Work at Navistar
John Bala has served as the Regional Warranty Manager at Navistar Inc. since 2009, marking over 15 years in this role. Based in Lisle, Illinois, he manages warranty repair service claims processing and administration specifically for the Canadian region. His responsibilities include conducting thorough audits of Service Departments at dealerships to identify negative trends and areas needing improvement. He also acts as a liaison between Navistar and French-speaking dealership personnel, ensuring effective communication through translation of both verbal and written correspondence.
Education and Expertise
John Bala studied Automotive Technology at Denver Auto & Diesel College, where he earned an Associate Degree. Additionally, he attended Triton College, achieving an Associate of Arts (A.A.). His educational background equips him with the technical knowledge necessary for his role in warranty management and dealership training. Bala's expertise extends to delivering presentations in both English and French, showcasing his ability to communicate complex information effectively to diverse audiences.
Background
Before joining Navistar, John Bala worked at Protective Asset Protection as a Senior Mechanical Claims Adjuster from 2001 to 2008 in Bannockburn, Illinois. This experience provided him with a solid foundation in claims processing and customer service within the automotive industry. His transition to Navistar allowed him to leverage his background in claims adjustment to enhance warranty management and dealership support.
Achievements in Training and Auditing
In his current role, John Bala facilitates comprehensive training initiatives for dealership personnel, focusing on technical troubleshooting and warranty administration. He conducts presentations for audiences of up to 300 people, effectively communicating essential information. His commitment to conducting Service Department audits helps dealerships identify areas for improvement, contributing to overall operational efficiency.
Collaboration with Engineers
John Bala collaborates with field engineers across North America to address various claims, audits, and dealership-related issues. This collaboration is crucial for ensuring that warranty claims are processed accurately and efficiently. His role requires a strong understanding of both technical and administrative aspects of warranty management, enabling him to bridge the gap between engineering and dealership operations.