Marcus James, Cspo, Csm
About Marcus James, Cspo, Csm
Marcus James is a Business Analyst with extensive experience in bridging business requirements and technology processes. He has worked at notable companies such as Salesforce and Navistar Inc., contributing to digital transformation initiatives and specializing in effective communication between business and technology teams.
Work at Navistar
Marcus James has been working at Navistar Inc as a Business Analyst since 2023. In this role, he focuses on enhancing communication between business and technology teams. He plays a significant part in Navistar's enterprise-wide digital transformation initiatives, particularly in implementing Salesforce solutions such as SalesCloud, ServiceCloud, MarketingCloud, and CPQ. His experience in bridging business requirements with technology processes is vital for the successful execution of projects within the organization.
Previous Experience at Salesforce
Marcus James has extensive experience at Salesforce, where he held multiple roles over a span of seven years. He served as a Program Manager from 2016 to 2023, and prior to that, he was a Product Owner from 2011 to 2016, and a Senior Business Analyst from 2008 to 2011. His tenure at Salesforce involved managing projects and enhancing product offerings, which contributed to his expertise in business analysis and project management.
Education and Expertise
Marcus James studied at Cornell University, where he earned a degree in Computer and Information Sciences and Support Services. He also holds a Bachelor of Arts in Economics from UCLA. Additionally, he has pursued further education in Design Thinking at Cornell University, achieving a certificate in 2020. His educational background supports his strong ability to communicate effectively between business and technology teams.
Background in Project Management
Marcus James has a diverse background in project management and technology roles. He worked as a Business Analyst/Project Manager at Banta Integrated Media from 1996 to 1999 and as a Practice Director/Project Manager at Quovera from 1999 to 2000. He also held the position of VP of Technology at ClickFacts Inc. from 2006 to 2008. His varied experiences in these roles have equipped him with a comprehensive understanding of internet software development, online publishing, and e-commerce.
Professional Skills
Marcus James specializes in business to technology communications and technology to business explanations. His ability to bridge gaps between these areas is crucial for successful project outcomes. He has developed extensive experience in internet software development and e-commerce, which enhances his effectiveness as a Business Analyst. His diverse roles, including vice president of technology and principal consultant, contribute to his well-rounded skill set.