Michael Loth
About Michael Loth
Michael Loth is a seasoned Sr. Program Manager specializing in Service Channel Readiness at Navistar Inc, with extensive experience in technical support and service management at Robert Bosch LLC. He has a proven track record of implementing cost-saving strategies and improving service operations across multiple organizations in the Greater Chicago Area.
Work at Navistar
Michael Loth has been serving as the Senior Program Manager for Service Channel Readiness at Navistar Inc since 2018. In this role, he focuses on enhancing service delivery and channel readiness within the organization. His efforts have contributed to significant improvements in operational efficiency and customer satisfaction.
Current Role at Robert Bosch LLC
Since 2009, Michael Loth has held the position of Director of Technical Support and Service for North America at Robert Bosch LLC. His tenure has been marked by a commitment to improving technical support services and enhancing customer engagement across the region.
Previous Experience at Bosch
Before his current role at Bosch, Michael Loth worked as Director and Manager of Post-Merger Integration from 2004 to 2009. During this time, he led the reverse integration of the Bosch Diagnostics Business into a new $450 million entity, successfully consolidating various operational systems.
Education and Expertise
Michael Loth earned a Bachelor of Science in Engineering from the Illinois Institute of Technology. He also holds a Bachelor of Science in Materials Engineering from the same institution, which he completed from 1984 to 1988. His educational background supports his extensive experience in program management and technical support.
Achievements in Service Management
Throughout his career, Michael Loth has achieved notable results in service management. He successfully reduced warranty costs by $1.6 million in eight months and decreased customer returns by 55%, leading to over $12 million in savings. His initiatives in service product sales resulted in a 23% increase, demonstrating his impact on business performance.