Michelle Harbeck, MBA
About Michelle Harbeck, MBA
Michelle Harbeck, MBA, serves as the Training Coordinator at Navistar Inc's Aftersales Business Center, where she has worked since 2019. With a background in parts customer service and field support management, she has developed training programs and tools to enhance employee development and onboarding processes.
Current Role as Training Coordinator
Michelle Harbeck serves as the Training Coordinator for the Aftersales Business Center at Navistar Inc. since 2019. In this role, she focuses on enhancing training opportunities through monthly announcements, ensuring that employees have access to continuous learning and development. She has developed a skills matrix to identify and address knowledge gaps within the organization, contributing to the overall effectiveness of the training programs.
Previous Experience at Navistar Inc
Michelle Harbeck has held multiple positions at Navistar Inc. She worked as a Parts Customer Service Specialist from 2017 to 2019 and as a Field Support Manager from 2000 to 2002. Additionally, she served as Dealer Development Manager for the Bus Division from 2004 to 2007, Manager of Field Support and Training from 2002 to 2004, and Dealer Performance Manager for the Truck Division from 2005 to 2010. Her diverse experience spans over a decade and includes various managerial roles.
Education and Academic Background
Michelle Harbeck earned her Bachelor's degree in Political Science and Government from Illinois State University, where she studied from 1987 to 1991. She later pursued a Master of Business Administration (M.B.A.) at Benedictine University, completing her studies in Business Administration and Management, Marketing from 2005 to 2008. Her educational background supports her expertise in training and management.
Training Initiatives and Innovations
In her current role, Michelle Harbeck has implemented several initiatives to improve training delivery. She created a comprehensive onboarding training guide for new hires to facilitate their integration into the company. Additionally, she introduced a new Learning Management System (LMS) called Lessonly, which enhances the tracking and effectiveness of training programs. She also produces a monthly training report to evaluate the impact of these training efforts.