Quentin Kunkle
About Quentin Kunkle
Quentin Kunkle serves as a Business Analyst Lead at Navistar Inc, where he supports the North American dealership network by troubleshooting applications and facilitating the vehicle ordering process.
Work at Navistar
Quentin Kunkle has been employed at Navistar Inc as a Business Analyst - Lead since 2012. He is based in Lisle, IL, where he supports the North American dealership network. His responsibilities include troubleshooting applications and facilitating the vehicle ordering process. Kunkle plays a significant role in the IT organization by identifying application glitches and integrating them into the ITIL workflow for resolution.
Training and Development
Kunkle conducts two-day training classes at the World Headquarters and onsite at various dealerships across the US and Canada. These training sessions are designed to enhance the knowledge and skills of dealership personnel regarding application usage and processes.
Application Testing and Quality Assurance
In his role, Kunkle creates test cases and performs User Acceptance Testing (UAT) to ensure the functionality of applications. This process is crucial for maintaining the quality and reliability of the applications used within the dealership network.
Change Management and Project Support
Kunkle actively navigates the Change process to support various projects, leveraging his application knowledge. His involvement ensures that changes are effectively managed and implemented within the organization.