Scott Pond
About Scott Pond
Scott Pond serves as the Associate Director of Dealer Service Performance at Navistar Inc, where he has worked in various roles since 2001. He has contributed significantly to service management platforms and dealer engagement initiatives throughout his career.
Current Role at Navistar
Scott Pond currently serves as the Associate Director of Dealer Service Performance at Navistar Inc. He has held this position since 2022, working in Woodridge, Illinois. In this role, he leads a team of twelve direct reports and conducts monthly training sessions for service advisors and managers to enhance service performance. His responsibilities include developing standards and metrics for the Prestige Standards dealer scorecard, which emphasizes service operations.
Previous Positions at Navistar
Scott Pond has held multiple roles at Navistar Inc. He worked as a Regional Operations/Retail Collections Manager from 2008 to 2010, and as a Wholesale Operations Manager from 2010 to 2013, both in Schaumburg, Illinois. He served as a Product Manager for Engine and Driveline Products from 2013 to 2017 in Lisle, Illinois, and as Parts Director - Powertrain for one year in 2017. His earlier positions include Business Operations Leadership Development Associate, Operations Supervisor, and Senior Credit Analyst, showcasing a diverse career within the company.
Contributions to Service Management
Scott Pond played a significant role in the development and refinement of the I-360 platform, which is utilized for service shop management and customer communication. He also developed the Service Improvement Partnership program aimed at enhancing dealer engagement and promoting sustainable practices. These contributions reflect his commitment to improving service operations and dealer relationships within the automotive industry.
Educational Background
Scott Pond studied at Northern Illinois University, where he earned a Bachelor of Science degree in Business Management. His academic tenure spanned from 1997 to 2001, providing him with a solid foundation in business principles that have supported his career in various operational and managerial roles.