Shannon Woods
About Shannon Woods
Shannon Woods is a Customer Support Specialist with extensive experience in customer service and issue resolution, currently employed at Navistar Inc since 2015. Previously, Woods worked at UPS Supply Chain Solutions and Navistar Inc in various roles, contributing to customer satisfaction and service delivery.
Work at Navistar
Shannon Woods has been employed at Navistar Inc since 2015, currently holding the position of Customer Support Specialist. In this role, she focuses on enhancing customer satisfaction and service delivery. Prior to her current position, she served as a Repair Advocate at Navistar from 2012 to 2015. During her tenure, she played a key role in facilitating swift resolutions for customer-related issues, demonstrating her commitment to effective customer support.
Previous Experience at UPS Supply Chain Solutions
Before joining Navistar, Shannon Woods worked at UPS Supply Chain Solutions as an Ocean Export Transportation Coordinator from 2005 to 2012. Her seven years in this role, based in Bensenville, IL, involved coordinating with multiple departments, including Compliance and Technical Support. This experience equipped her with skills in resolving customer issues efficiently and effectively.
Customer Support Coordination
In her current role as a Customer Support Specialist at Navistar, Shannon Woods coordinates closely with dealers and field personnel. This collaboration aims to enhance customer satisfaction and ensure high-quality service delivery. Her ability to work with various departments has been essential in addressing and resolving customer concerns.
Professional Background
Shannon Woods has a solid professional background in customer support and logistics. Her experience spans over a decade in roles that require effective communication and problem-solving skills. This background has contributed to her ability to manage customer relations and support processes effectively.