Heidi Johnson
About Heidi Johnson
Heidi Johnson is a Senior Client Services Coordinator at Navitus Health Solutions, with extensive experience in healthcare and pharmacy services. She has a strong background in customer service, regulatory compliance, and process improvement methodologies.
Work at Navitus
Heidi Johnson has been employed at Navitus Health Solutions since 2018, currently holding the position of Senior Client Services Coordinator. In this role, she has demonstrated her ability to manage client relationships and resolve escalated issues, contributing to high levels of customer satisfaction. Prior to her current position, she worked as a Benefit Configuration Analyst II at Navitus from 2015 to 2018. Her experience at Navitus has provided her with a deep understanding of healthcare processes and client service strategies.
Experience at Meijer Pharmacy
Heidi Johnson has served as a Certified Pharmacy Technician at Meijer Pharmacy since 2019. In this capacity, she has gained valuable experience in pharmacy operations and customer service. Her role involves assisting customers with their medication needs and ensuring compliance with healthcare regulations. This position has further enhanced her skills in client interaction and problem resolution.
Previous Role at Humana
Before joining Navitus, Heidi Johnson worked at Humana as a Team Lead from 2005 to 2015. During her ten years at Humana, she developed leadership skills and gained extensive experience in managing teams and projects. Her tenure at Humana contributed to her understanding of the healthcare industry and client management.
Education and Expertise
Heidi Johnson studied at Northeast Wisconsin Technical College, where she gained foundational knowledge relevant to her career in healthcare. She is Lean and Six Sigma Yellow Belt Certified, which highlights her expertise in process improvement methodologies. Additionally, she possesses strong analytical and strategic planning skills, allowing her to make effective decisions and solve complex problems in her roles.
Knowledge of Healthcare Regulations
Heidi Johnson has extensive knowledge of state and federal laws, regulations, and administrative codes that govern healthcare and mental health records. This expertise is crucial in her roles within the healthcare industry, ensuring compliance and effective management of sensitive information.