Kerri Hergert
About Kerri Hergert
Kerri Hergert is a Business Analyst II at Navitus Health Solutions, where she has worked since 2017. She has a background in various roles at VF Corporation and Pitney Bowes, and possesses expertise in Medicare Part D and technical strategy development.
Work at Navitus Health Solutions
Kerri Hergert has been employed at Navitus Health Solutions as a Business Analyst II since 2017. In this role, she focuses on collaborating with business stakeholders and developers to create new UX/UI products. Hergert utilizes Agile methodology and Team Foundation Server (TFS) to manage and track epics, features, and user stories. She also assists the training department by developing documentation for new hires and other functional areas. Her responsibilities include creating models, diagrams, and charts to support development teams and business users.
Previous Experience at VF Corporation
Before joining Navitus Health Solutions, Kerri Hergert worked at VF Corporation for a total of seven years in various roles. She served as a Reporting Analyst for five months in 2017, a Project Lead from 2012 to 2015, and as a VF Action Sports Reporting Specialist from 2015 to 2017. Additionally, she held the position of Sr Account Specialist from 2007 to 2012. During her tenure at VF Corporation, she developed skills in reporting and project management.
Background in Customer Service
Kerri Hergert began her career at Pitney Bowes, where she worked as a Customer Service Senior from 2002 to 2007. This five-year experience provided her with a foundation in customer relations and service delivery. Her early career in customer service has contributed to her analytical skills and ability to collaborate effectively with various stakeholders.
Education and Expertise
Kerri Hergert possesses extensive knowledge of Medicare Part D, CMS, HPMS memos, and claim adjudication. Her expertise in these areas enhances her ability to analyze business processes and develop strategies to reduce technical debt. Hergert's technical skills include updating HTML and CSS code as needed, which supports her role in creating efficient systems and processes.
Skills in Documentation and Training
In her current role, Kerri Hergert assists the training department in creating documentation for new hires and other functional areas. This responsibility highlights her skills in communication and knowledge transfer. Hergert's ability to collaborate with vendors and partners to identify system and process improvements further demonstrates her commitment to enhancing operational efficiency.