Mica Howard, Ms, Sgi Mbb, Asq Cssbb
About Mica Howard, Ms, Sgi Mbb, Asq Cssbb
Mica Howard is a Senior Manager of Process Improvement with extensive experience in process management and instructional design. She holds a Bachelor's degree in Business Administration and a Master's degree in Organizational Change Leadership, and has worked in various roles at LexisNexis and other organizations since 2006.
Work at Navitus Health Solutions
Mica Howard serves as the Sr. Manager of Process Improvement at Navitus Health Solutions since 2022. In this role, she focuses on enhancing operational efficiency and implementing process improvement strategies. Her expertise in global vendor management supports the organization's efforts in managing international business relationships.
Current Role at LexisNexis
Mica Howard holds multiple positions at LexisNexis, including Global Content Consultant since 2017, Content and Project Specialist since 2014, Customer Insight Analyst since 2018, and Quality Consultant since 2010. Her diverse roles involve technical writing, instructional design, and quality management, contributing to the company's content development and process improvement initiatives.
Education and Expertise
Mica Howard earned a Bachelor's degree in Business Administration and Management from Urbana University, studying from 2003 to 2006. She furthered her education by obtaining a Master's Degree in Organizational Change Leadership from the University of Wisconsin-Platteville, completing her studies from 2016 to 2020. She holds an ASQ Six Sigma Black Belt certification, demonstrating her proficiency in process improvement and quality management.
Previous Experience
Before her current roles, Mica Howard worked at LexisNexis as a Quality Analyst from 2008 to 2010 and as a Training Specialist from 2006 to 2008. Additionally, she served as Continuous Improvement Lead at CareSource from 2019 to 2022. These positions provided her with extensive experience in quality assurance, training, and process improvement.
Skills and Specializations
Mica Howard possesses strong skills in technical writing and instructional design. She specializes in creating clear documentation and educational programs tailored for various audiences. Her experience in both domestic and international training highlights her ability to operate effectively in diverse cultural environments.