Rachel Smith
About Rachel Smith
Rachel Smith serves as an Eligibility Coordinator at Navitus Health Solutions in Phoenix, Arizona, where she has worked since 2016. With a background in customer service and a focus on educating clients about Medicare Insurance, she emphasizes the importance of multiple coverage options and builds personal relationships with customers.
Work at Navitus
Rachel Smith has served as an Eligibility Coordinator at Navitus Health Solutions since 2016. In this role, she has taken on significant responsibilities, including training new employees to work independently. Her work is based in Phoenix, Arizona, where she has contributed to the organization for over eight years. Rachel focuses on educating customers about their Medicare insurance options, helping them make informed decisions regarding their coverage.
Previous Experience in Healthcare
Before joining Navitus, Rachel Smith worked at Humana as a Telesales Specialist and Medicare Agent from 2013 to 2015. In this role, she emphasized the importance of multiple coverage options in her sales strategy. Prior to her time at Humana, she was employed at We Care Chiropractic Clinic as a Chiropractic Assistant from 2006 to 2013, where she gained valuable experience in patient care. Additionally, she worked at Cigna Health Benefits as an Enrollment Specialist and Senior Customer Associate for ten months in 2015-2016.
Education and Expertise
Rachel Smith studied at Glendale Community College, where she focused on Health Professions and Related Clinical Sciences. She earned an Associate of Science (A.S.) degree from 2006 to 2008. Her educational background supports her expertise in the healthcare field, particularly in Medicare insurance and customer education.
Customer Relationship Management
Rachel emphasizes building personal relationships with customers to address their coverage concerns effectively. She incorporates Humana's values to inspire health in both personal and family life. Her approach to customer service focuses on educating clients, which aligns with her commitment to helping them navigate their Medicare insurance options.
Passion for Technology
Rachel Smith has a passion for technology and its development, particularly in how it can improve everyday life. She thrives in fast-paced and continuously changing environments, which allows her to adapt to new tools and resources that enhance her work in healthcare and customer service.