Ryan Olson
About Ryan Olson
Ryan Olson is a Senior Client Services Executive II at Navitus Health Solutions, where he has worked since 2020. He has extensive experience in client services and project management, having held various roles in the healthcare and insurance industries since 2000.
Work at Navitus Health Solutions
Ryan Olson has been employed at Navitus Health Solutions since 2020, currently holding the position of Senior Client Services Executive II. In this role, he manages a team of direct reports, including Client Services Coordinators and Senior Client Services Coordinators. He leads and supports internal department and corporate projects, ensuring effective client service delivery. His responsibilities also include providing product support for client implementations and re-implementations, as well as investigating and following up on Performance Guarantees that are not met.
Previous Experience at The Guardian Life Insurance Company
Before joining Navitus Health Solutions, Ryan Olson worked at The Guardian Life Insurance Company of America for six years as a Customer Response Specialist from 2000 to 2006. He also served as a National Network Analyst from 2008 to 2011 and as a Group Quality Coordinator from 2006 to 2008. His roles involved various responsibilities that contributed to client service and operational quality within the organization.
Career Progression at Navitus Health Solutions
Ryan Olson has a notable career progression at Navitus Health Solutions, having held multiple positions since he first joined the company. He served as Client Services Medicare Specialist from 2014 to 2015, then as Senior Client Services Coordinator from 2012 to 2014, and later as Client Services Executive from 2015 to 2017. His experience in these roles has equipped him with a comprehensive understanding of client services and operational processes.
Education and Expertise
Ryan Olson studied at Fox Valley Technical College, where he earned an Associate's degree in Banking & Financial Services from 1998 to 2001. He also completed his high school education at Hortonville High School, obtaining his High School Diploma from 1995 to 1999. His educational background provides a foundation for his expertise in client services and financial operations.
Professional Involvement and Contributions
Ryan Olson actively participates in committees and meetings to enhance his knowledge and share client perspectives with internal teams. He creates and presents data for Strategic Business Plans, VALUE Summaries, and Performance Standard reports. Additionally, he participates in Finalist Presentations, showcasing his commitment to improving client engagement and service delivery.