Shawn Schmidt
About Shawn Schmidt
Shawn Schmidt serves as the Sr. Director of Customer Care Operations at Navitus Health Solutions Pharmacy Benefit Manager, where he has worked for 21 years. He has significantly contributed to various corporate initiatives and operational improvements, leveraging his extensive background in business administration and management.
Work at Navitus
Shawn Schmidt has served as the Sr. Director of Customer Care Operations at Navitus Health Solutions since 2003. In this role, he has been instrumental in managing operational areas that encompass up to 30% of the overall workforce. His leadership has contributed to sustained performance in key operational metrics, ensuring the efficiency and effectiveness of customer care operations within the organization.
Education and Expertise
Shawn Schmidt holds a Bachelor's degree in Business Administration and Management with a Leadership emphasis from Lakeland University, where he graduated summa cum laude. He also earned an Associate of Applied Science in Supervisory Management from Fox Valley Technical College in Appleton, WI. His educational background has equipped him with the necessary skills to lead and manage complex operational initiatives.
Background
Shawn Schmidt has over 21 years of experience in customer care operations, primarily at Navitus Health Solutions in Appleton, WI. His extensive background includes significant involvement in the implementation of various systems, such as Microsoft Dynamics CRM, Cisco UCCX, and PCCE phone systems, as well as Calabrio One and SharePoint knowledge management systems.
Achievements
In his role, Shawn Schmidt has provided guidance on key corporate initiatives, including business continuity, disaster recovery, compliance, project steering committees, and acquisition integration. He has also led the operational alignment of multiple areas to enhance organizational efficiency and success. Additionally, he was selected as one of two corporate champions for the company's diversity, innovation, equity, and inclusion journey, where he operationalized the action plan and led the Innovation, Diversity, and Inclusion Council.