Gennavieve Breckenridge
About Gennavieve Breckenridge
Gennavieve Breckenridge serves as the Director of Customer Success at Nayya, bringing extensive experience in customer management and account services from her previous roles at Zenefits and other companies. She holds a Bachelor of Arts in English Literature and an MBA, and is recognized for her leadership skills and customer-focused approach.
Current Role at Nayya
Gennavieve Breckenridge serves as the Director of Customer Success at Nayya, a position she has held since 2024. In this role, she operates within the New York City Metropolitan Area in a hybrid work environment. Her responsibilities include overseeing customer success initiatives and ensuring that client needs are met effectively.
Previous Experience at Zenefits
Breckenridge has extensive experience at Zenefits, where she held multiple roles from 2014 to 2020. She began as an Account Manager, then progressed to Senior Account Manager, and later served as Manager of Account Management & Broker Services. Her final position at Zenefits was Senior Manager of Customer Success, where she focused on enhancing customer experiences and driving success for clients.
Educational Background
Gennavieve Breckenridge has a solid educational foundation. She earned a Bachelor of Arts in English Literature from Arizona State University, where she studied from 2002 to 2005. Additionally, she holds a Master of Business Administration (MBA) from the University of Phoenix, which she completed between 2005 and 2007. She also obtained an Associate of Arts and Sciences from Phoenix College from 2000 to 2002.
Leadership and Mentorship Skills
Breckenridge is recognized for her leadership and mentorship abilities. She has a proven track record of empowering clients, colleagues, and team members through effective leadership. Her approach includes providing constructive feedback and maintaining a positive atmosphere in professional settings, which contributes to team cohesion and success.
Professional Skills and Attributes
Breckenridge possesses strong skills in effective internal and customer communication, as well as time management. She is known for her ability to think big picture and operate with integrity while prioritizing customer needs. Her professional demeanor is characterized by a positive and upbeat nature, which enhances her interactions with clients and colleagues.