Leigh Isaacs
About Leigh Isaacs
Leigh Isaacs serves as the Director of Customer Success at Nayya since 2021, bringing extensive experience from previous roles at Microsoft and other companies in customer success and client management.
Current Role at Nayya
Leigh Isaacs serves as the Director of Customer Success at Nayya, a position held since 2021. In this role, Isaacs is responsible for overseeing customer success initiatives and ensuring client satisfaction within the New York City Metropolitan Area. This position builds on previous experience in customer success management, emphasizing the importance of client relationships and service delivery.
Previous Experience at Microsoft
Leigh Isaacs has extensive experience at Microsoft, where she held multiple roles. From 2016 to 2017, she worked as a Client Partner Specialist in the Louisville, Kentucky Area. Following this, she served as Manager, Client Excellence from 2017 to 2018 in White Plains, New York. Additionally, Isaacs held positions as a Product Advisor, Service Advisor, and Learning Specialist between 2013 and 2016, contributing to her comprehensive understanding of client needs and technical support.
Career in Customer Success
Prior to her current role, Leigh Isaacs worked in various customer success positions. She was a Senior Client Success Manager at Aptible from 2020 to 2021 and at pymetrics from 2018 to 2019. Additionally, she served as an Enterprise Client Success Manager at Unily in 2019. These roles equipped her with skills in managing client relationships and enhancing customer experiences.
Educational Background
Leigh Isaacs studied Clinical Psychology at Clark University from 2011 to 2013. She later pursued a degree in Industrial and Organizational Psychology at the University of Phoenix from 2018 to 2021. This educational background supports her expertise in understanding client behavior and improving customer success strategies.
Early Career Experience
Before entering the technology and customer success sectors, Leigh Isaacs gained experience in retail and sales. She worked as a Sales Associate at Orangetheory Fitness in 2013 and as a Stock Associate at Michael Kors from 2012 to 2013. These early roles provided foundational skills in customer interaction and service.