Rogelio Cuevas
About Rogelio Cuevas
Rogelio Cuevas is a Customer Success Manager with extensive experience in client engagement and relationship management across various companies. He has a proven track record of implementing strategies that enhance customer interaction and identify growth opportunities.
Current Role at Nayya
Rogelio Cuevas serves as a Customer Success Manager at Nayya, a position he has held since 2023. In this role, he has implemented a new client health assessment process that identifies upsell and cross-sale opportunities. He has also optimized outreach strategies by leveraging historical client data to align with company goals, enhancing contract renewals. His focus on developing tailored communication strategies has contributed to increased client engagement.
Previous Experience in Customer Success Management
Prior to his current role, Rogelio Cuevas worked as a Customer Success Manager at several organizations. He was employed at Gartner from 2019 to 2021, where he focused on enhancing customer relationships in the Fort Myers, Florida area. He also held a position at Finastra from 2021 to 2022 and at Astronomer from 2022 to 2023, further developing his expertise in customer success management.
Background in Sales and Customer Relationship Management
Rogelio Cuevas has a background in sales and customer relationship management. He worked as an Account Executive at Black Diamond Networks for five months in 2017. Additionally, he served as a Customer Relationship Manager at Wells Fargo from 2014 to 2017, where he managed client accounts in the West Palm Beach, Florida area. His experience also includes a role as a Customer Service and Sales Representative at Wells Fargo from 2013 to 2014.
Education and Academic Achievements
Rogelio Cuevas studied at the University of Central Florida, where he earned a Bachelor of Arts in Business Administration and Management. His academic tenure lasted from 2019 to 2021, during which he developed foundational knowledge relevant to his career in customer success and management.