Shannon Fitzpatrick
About Shannon Fitzpatrick
Shannon Fitzpatrick is the Vice President of Product at Nayya, where she leverages data to drive customer solutions. With a background in various leadership roles at BrainPOP and a strong educational foundation, she emphasizes relationship-building and continuous learning in her business philosophy.
Work at Nayya
Shannon Fitzpatrick currently holds the position of Vice President, Product at Nayya, where she has been employed since 2022. In this role, she focuses on leveraging both quantitative and qualitative data to identify growth opportunities and drive solutions for customers. Prior to this position, she served as Vice President, Customer Success at Nayya from 2021 to 2022. Her experience in these roles emphasizes her commitment to a customer-centric approach and her ability to collaborate across functions.
Education and Expertise
Shannon Fitzpatrick has a strong educational background. She obtained a Master of Business Administration (MBA) from Quantic School of Business and Technology, completing her studies in 2021. Additionally, she holds a Bachelor of Arts (B.A.) in English Literature and a Master of Studies from the University of Oxford, achieved between 2003 and 2007. She also earned a Certificate in Film and Media Preservation from the Selznick School of Film Preservation in 2013. This diverse educational foundation supports her expertise in product management and customer relations.
Background
Shannon Fitzpatrick began her career as a Library Assistant at The University of Glasgow, where she worked from 2008 to 2010. She transitioned to BrainPOP, where she held various positions, including Director of Subscriber Relations and Vice President of Onboarding & Subscriber Relations, from 2016 to 2021. Her experience at BrainPOP involved a hands-on approach to cultivating employee performance and engagement. In addition to her professional roles, she has been a member of Chief since 2021, further enhancing her leadership network.
Achievements
Throughout her career, Shannon Fitzpatrick has developed a business philosophy that emphasizes building long-term relationships and valuing continuous learning. She is recognized for her ability to make actionable recommendations through a rigorous, customer-centric, and data-driven process. Her cross-functional collaboration skills have contributed to her success in various leadership roles, particularly in enhancing customer success and product development.