Erick Opalka
About Erick Opalka
Erick Opalka is the Information Technology Operations Lead at the National Basketball Association, with extensive experience in IT management and client services.
Company
Erick Opalka currently works at the National Basketball Association (NBA) in Secaucus, NJ. His role involves oversight and strategic management of the organization's information technology operations. He has been with the NBA since 2019.
Title
Erick Opalka holds the position of Information Technology Operations Lead at the National Basketball Association (NBA). He leads significant IT initiatives, including service desk transformations and technology implementations.
Education and Expertise
Erick Opalka studied Management Information Systems, General at Fairleigh Dickinson University, earning a Bachelor of Science (BS). His expertise spans IT operations, client services management, and technical support leadership.
Professional Background
Before his current role at the NBA, Erick Opalka worked at NBCUniversal Media, LLC as Manager Client Services from 2012 to 2019 and as Technical Lead NBC Universal - Remote L2 from 2010 to 2012. He started his career at Genpact, where he held roles including Technical Lead - News and Broadcast and Senior Level 2 Analyst. Additionally, he worked as a Help Desk Analyst at C3i Solutions.
Achievements
Erick Opalka led the successful transition of the NBA's service desk to a hybrid model. He set up an outage management process reducing resolution times and managed mobile device upgrades saving $50,000. He played a critical role in setting up IT equipment for the 2024 NBA All-Star Games and in the 2020 NBA season restart. Erick implemented the ServiceNow Chat tool for better communication and facilitated the migration of over 2500 clients to a hybrid messaging environment.