Rafael R. Felix, Jr
About Rafael R. Felix, Jr
Rafael R. Felix, Jr. is the Manager of League Technology Operations at the NBA, overseeing game time technology operations and providing critical IT support.
Current Role at National Basketball Association (NBA)
Rafael R. Felix, Jr. currently serves as the Manager of League Technology Operations at the National Basketball Association (NBA). He has been in this role since 2017 and is based in Secaucus, NJ. His responsibilities include managing game time technology operations for the NBA, WNBA, and D-League. As the first line of defense, he troubleshoots and resolves software, hardware, and network issues during games. He also coordinates with Broadcast Operations and Engineering departments to resolve technical problems and provide desktop support for critical issues.
Previous Roles at NBA
Before his current role, Rafael worked in several positions at the NBA. From 2016 to 2017, he was a Specialist in League Technology Operations. Prior to that, from 2015 to 2016, he was a TOC - IT Ops Consultant. In all these roles, he was based in Secaucus, NJ, and contributed to the Technology Operations Center's mission of supporting game-related technology needs.
Experience at SUNGARD AVAILABLITY SERVICES and Allscripts\Atos
Rafael has extensive experience in the IT and technology operations fields, having held multiple roles at SUNGARD AVAILABLITY SERVICES and Allscripts\Atos. At SUNGARD, he worked as a Hosting Specialist I from 2010 to 2012 and as a Recovery Specialist II/System Engineer from 1999 to 2010. From 2013 to 2015, he was part of the Operation Command Center/Data Center at Allscripts\Atos in Mountain Lakes, NJ.
Educational Background and Certifications
Rafael R. Felix, Jr. has a diverse educational background with multiple certifications. He obtained his GED from Quinsigamond Community College. He has completed various certifications from Global Knowledge, including ICND1 - Interconnecting Cisco Network Devices 1, CCNA, Nortel Contact Center Manager Administration Release 6.0, ACD A-C2 Feature Administration Nortel Communication Server 1000 Release 4.5, Nortel Contact Center Fundamentals (3005A)/ Release 6.0, and Nortel Meridian 1 and Communication Server 1000 Basic Database Administration. Additionally, he earned an A+ Certification from www.mindleads.com.
Responsibilities and Project Management
In his current role at the NBA, Rafael is responsible for a range of tasks beyond troubleshooting and technical support. He oversees project management of special projects through their entire lifecycle, coordinating resources and equipment, and providing regular status updates. He builds and manages relationships with the end user community to ensure smooth operations. Additionally, he provides general Help Desk support and monitors IT Production Outage processes during outages, ensuring clear communication and timely resolution of issues.