Cecelia Themins
About Cecelia Themins
Cecelia Themins serves as the Assistant Director of Managed Print Services at Northern Business Machines, where she coordinates with warehouses and vendors to resolve high priority issues. With over 14 years in her current role and a decade of prior experience in sales support and logistics management, she actively participates in projects to improve productivity and customer experience.
Current Role at NBM
Cecelia Themins serves as the Assistant Director of Managed Print Services at Northern Business Machines (NBM) since 2010. In this role, she is responsible for researching and resolving high-priority issues by coordinating with warehouses and vendors regarding order shipment and billing. Her position involves overseeing the managed print services operations, ensuring that processes align with company standards and customer needs.
Previous Experience at NBM
Before her current role, Cecelia Themins worked at Northern Business Machines in various capacities. She served as the Sr. Sales Support Representative from 2008 to 2010, where she supported sales operations. Prior to that, she was the Supplies/Logistics Manager from 1998 to 2008, managing supply chain logistics and operations in Burlington, MA. Her extensive experience at NBM spans over 12 years.
Education and Expertise
Cecelia Themins utilizes E-Automate software to track sales, invoices, and contract history as requested by the Account Manager. Her expertise in this software supports her role in managing print services and contributes to her effectiveness in resolving issues related to order shipment and billing.
Process Improvement Initiatives
In her current position, Cecelia Themins participates in process improvement projects aimed at enhancing productivity, efficiency, and customer experience. These initiatives focus on optimizing operations within the managed print services sector, reflecting her commitment to continuous improvement in service delivery.