Timothy Saxon
About Timothy Saxon
Timothy Saxon is a Senior Customer Support Representative at NCSoft, where he has worked since 2011. He has over seven years of experience at the company, having previously held roles as a Product Support Specialist and Billing Support Representative.
Work at NCSOFT
Timothy Saxon has been employed at NCSOFT since 2006. He initially served as a billing support representative for two years, from 2006 to 2008. Following this role, he transitioned to a product support specialist position, where he worked for three years from 2008 to 2011. Since 2011, he has held the title of senior customer support representative, accumulating over 13 years of experience in this role. All his positions at NCSOFT have been based in Brighton, Brighton and Hove, United Kingdom.
Education and Expertise
Timothy Saxon studied at the School of Computing and Communications at Lancaster University, where he earned a Bachelor of Arts degree. His studies took place from 2001 to 2004, covering a three-year period. This educational background has contributed to his expertise in customer support and product assistance within the gaming industry.
Background
Timothy Saxon has a background in customer support roles within the gaming industry, specifically at NCSOFT. His career began in 2006, and he has steadily progressed through various support positions. His work has primarily focused on assisting customers with billing inquiries and product-related issues, showcasing his commitment to enhancing customer experiences.
Professional Experience
Timothy Saxon has a total of over 15 years of professional experience in customer support roles. His tenure at NCSOFT includes positions that have allowed him to develop a deep understanding of customer needs and product functionalities. His experience spans from billing support to senior customer support, reflecting his growth and adaptability in the field.