Luis Navarro
About Luis Navarro
Luis Navarro is a Customer Success professional with extensive experience in the financial services sector. He has held various roles at companies such as Citi, Wells Fargo, Square, and currently works at Neeva in Mountain View, California.
Current Role at Neeva
Luis Navarro has been working at Neeva in the Customer Success department since 2020. His role focuses on ensuring customer satisfaction and enhancing user experience. Based in Mountain View, California, he has contributed to the company's mission of providing an ad-free search experience. His experience in customer success roles has equipped him with skills to address customer needs effectively.
Previous Experience in Customer Success
Before joining Neeva, Luis Navarro held several positions in customer success. He worked at Square as a Customer Success Specialist, where he managed escalations and was part of the resolution team from 2014 to 2019. His tenure at Concord as an Implementation Manager lasted for 7 months in 2019. These roles helped him develop expertise in customer relations and problem-solving.
Financial Consulting Background
Luis Navarro began his career in finance as a Financial Consultant at Citi in 2013, where he worked for 9 months in San Francisco. This position provided him with foundational knowledge in financial services and customer engagement. He also served as a Service Manager at Wells Fargo from 2005 to 2007, gaining experience in customer service management.
Education and Training
Luis Navarro studied at the Academy of Art University, where he gained knowledge and skills relevant to his career. He completed his high school education at Whittier High School. His educational background supports his professional development in customer success and financial consulting.
Career Progression in Customer Service
Luis Navarro has a diverse background in customer service roles. He worked at Bank of the West as an Assistant Customer Service Manager from 2008 to 2012. This experience, combined with his subsequent roles, has contributed to his comprehensive understanding of customer needs and service excellence.